General Questions

What's inside the Despicable Box?

Inside each box, you’ll receive a selection of exclusive Despicable Me and Minions products. These items are limited edition, so don’t miss your chance to add them to your collection!

Who are we?

Despicable Box is brought to you by CultureFly, an official licensee of Despicable Me and Minions.

Can't I just buy these items in stores?

No! Despicable Box features exclusive items that are not available anywhere else.

How often will I receive Despicable Box?

Despicable Box is a subscription service. You will receive a new mystery box every quarter.

When will my Despicable Box ship?

Winter box: Ships Mid-December

Spring box: Ships Mid-March

Summer box: Ships Mid-June

Fall box: Ships Mid-September

Can I give a Despicable Box subscription as a gift?

Yes. You can gift a subscription by creating a new account with a new user name and password for the recipient.

What countries do we ship to?

We currently ship to the USA and Canada.

How much does shipping cost?

Our boxes will ship anywhere in the USA for a flat rate of $7. We also offer shipping to Canada for $20.

Once my box ships, how long will it take to arrive?

If you are a subscriber located in the USA, you will receive a shipping notification when your box is dispatched via USPS along with a tracking number. At that point, your box will arrive within 1 to 5 business days.

If you are a Canadian subscriber, you will receive a shipping notification when your box is dispatched via USPS along with a tracking number. At that point, your box will arrive within 5 to 10 business days. Please be aware that international packages may be delayed by customs and that you are responsible for any associated import fees.

Why are we asking for your shirt size and shoe size?

Some boxes will contain amazing Despicable Me and Minions apparel. We ask for your sizes at sign up to make sure you’re dressed right for your missions!

What is the difference between the Quarterly and Annual plans?

We offer two different plans to make it easier for you to get your Despicable Me and Minions goodies. Both plans are set to auto-renew, so you never miss a box.

Quarterly Plan = costs $42.99 plus shipping, you will be billed a month before your box ships.

Annual Plan = costs $38.99 per box plus shipping, you will be billed for all 4 boxes at signup. 

If you choose to sign up for the Annual Plan, you’ll save 10% per box! 

If I subscribed to the Quarterly or Annual Plan, do I automatically get renewed?

Yes, you will automatically be renewed for the original plan you purchased.

When will I be billed for a recurring subscription? **Please note, you will be charged in full on initial signup**

At signup, you will be charged $30 plus shipping for the Quarterly plan and $108 plus shipping for the Annual plan. Both plans are set to auto-renew once your initial plan has ended. Please refer to the chart below for billing dates.

Spring box: Billed on February 20th

Summer box: Billed on May 20th

Fall box: Billed on August 20th

Winter box: Billed on November 20th

What currency will I be charged in?

All orders on Despicablebox.com are processed in U.S. dollars.

What payments do you accept?

We accept Visa, MasterCard, American Express and Discover.

How do I update my payment information?

In order to change your Credit Card info, Log into your account, click Manage Subscriptions, then click Billing Information, and then click on Edit Card.

How do I cancel my subscription?

We’re sorry to see you go! If you have to cancel your subscription click on the My Account Icon > click on Manage Subscriptions > click Cancel > Select your Reason and hit Cancel Subscription.

Quarterly Plans can be cancelled between seasons, as long as your next box hasn’t shipped.

Annual Plans can be cancelled after your 4th box has shipped.

Account Questions

How do I change my t-shirt size?

Log in, click on My Account and then Manage Subscriptions. Select Edit on your current subscription and then click Change Product Size.

How do I change my shipping address?

Log in, click on My Account and then Manage Subscriptions. Select Edit on your current subscription and you will be able to update your billing and shipping addresses.

To avoid having your package lost, please make your updates before the following dates.

Spring box: March 15th

Summer box: June 15th

Fall box: September 15th

Winter box: November 15th

Exchanges and Returns

An item was broken or damaged in my Despicable Box. What should I do?

Any damages, refunds or replacement requests must be requested within 30 days of receiving your shipment. Due to inventory changes, we do not guarantee that all requests will be accommodated as requested. Once processed, you will be asked to verify your shipping address and you will receive new tracking information.

We do not offer refunds or replacements for items that have been used, washed or tampered with.

As a mystery style subscription, we do not offer returns, refunds or credits for the dissatisfaction of subscription contents.

You may reach out to customer support with photos documenting the damage in a photo or video in an email with the full name and email associated with the account.

We will be able to replace the item/s unless the item is not in stock, then we will offer a refund for the damaged item.

Please do take note that waiting for a replacement can take up to 8 weeks.

Send an email with a picture of the damaged item to: contact@Despicablebox.com

My Shipping box has a dent?

We put a lot of thought into designing our boxes to make sure they are visually appealing. Please keep in mind the box is primarily for shipping and is designed to protect what’s inside. We do not offer replacements for any damaged box.

I received the wrong shirt size. What should I do?

Looks like Bob got into the packing facility again! We work really hard to make sure every box is perfect. But if you received the wrong size in your box please send an email to: contact@Despicablebox.com

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